A New Promise for CCWIS: Provide Capacity to Do More Good
Over the last 30 years I have worked to implement case management systems, advocating for innovative, well-designed technology. With great state partners we implemented mobility solutions, new portals for intake, imaging solutions, forms engines, ever more interfaces...
An Ounce of Prevention is Worth …
Ben Franklin gets credit for the axiom, “An ounce of prevention is worth a pound of cure.” Today, this adage has been used to describe every.thing from flu shots to public safety and almost any situation where some “up-front work” will help you avoid more work or...
When Technology Is Not the Solution
I used to work for a very smart man who would always say, “The solution is not the solution, because the problem is not the problem.” He was continually frustrated by his management team addressing symptoms, but never assessing the root cause of their performance...