Expand capacity. Accelerate. Achieve more.
Consulting
What if you could reclaim wasted time, clear backlogs, and spark real impact for everyone your agency serves?
Maximize Momentum: Conquer your Capacity Crisis
C!A’s consulting capabilities focus on helping agencies solve the “capacity crisis”—the ongoing struggle to meet ever-increasing workloads and serve customers quickly and accurately. By combining deep human services experience with business process redesign (BPR) expertise and innovative SaaS solutions, C!A empowers agencies to:
Streamline service delivery.
Recover and expand staff capacity.
Simplify and accelerate eligibility decisions.
Gain real-time visibility into workflow and performance.
Streamline service delivery.
Recover and expand staff capacity.
Simplify and accelerate eligibility decisions.
Gain real-time visibility into workflow and performance.
Our proven approaches and tools—like business process redesign, robotic process automation, AI, and integrated service-delivery platforms—lift administrative burdens, reduce backlogs, and free up staff to focus on the complex tasks that truly matter. Whether the challenge is modernizing child care, optimizing child support operations, shortening child welfare case times, automating Medicaid and SNAP eligibility, or preparing for unemployment spikes, C!A delivers measurable results:
Substantial improvements in timeliness (up to 70% faster).
Greater accuracy through standardized, repeatable processes.
Consistent increase in capacity (40% or more).
Significant reduction of repetitive tasks via digital assistants and automated workflows.
Substantial improvements in timeliness (up to 70% faster).
Greater accuracy through standardized, repeatable processes.
Consistent increase in capacity (40% or more).
Significant reduction of repetitive tasks via digital assistants and automated workflows.
From strategic advisement and hands-on process redesign to implementation and change management, C!A creates customer-centric solutions that rise above the traditional one-size-fits-all technology model. Our expert teams collaborate with agency leaders and frontline staff, ensuring new processes fit comfortably into day-to-day operations. With C!A, agencies can break free from old bottlenecks and serve children, families, and communities faster, more efficiently, and with greater impact.
