Child Welfare →

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Medicaid, SNAP & Safety Net Programs →

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Transform how the work of government gets done

Using our proven and unique methods, we challenge the government’s status quo. While many focus on tackling symptoms, we focus on underlying problems (which are almost always tied to broken systems) to help you increase your capacity to do all the good our citizens need us to do in this world.

Consulting Solutions

Cutting Edge Technology for Public Sector

We're reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it.

Technology Solutions →

Unleash the power of cutting-edge IT solutions built to help you meet your mission.

Medicaid Express →

A Faster Path to Coverage. A Better Way to Serve.

Insights Engine™ →

Accelerate eligibility decisions for quicker access to benefits

Current™ →

Manage on-site and virtual operations in one seamless solution

Partners for a brighter future

At C!A, we understand how government operates – but we refuse to be bound by convention. We bring bold, innovative thinking that cuts through outdated systems, empowering our clients to redefine how business gets done and achieve real, measurable success.

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About Change & Innovation Agency →

Public servants by experience and at heart, the Change & Innovation Agency (C!A®) team understands firsthand the challenges you and your team face as you work to deliver vital safety-net benefits to individuals, children, and families in need.

Our Team →

Together, we elevate your team to new heights and increase your capacity to do more good.

"I want to give a huge shoutout to our incredible partners at C!A. Thank you for being more than just consultants. You’ve truly become an extension of our team, helping bring our vision to life."

Sondra Shelby, Director of Adult and Family Services, Oklahoma Human Services

Thought Leadership

Learn more about human services innovation through this collection of articles written by our team of change agents

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Read the latest news from Change & Innovation Agency

Case Studies

Learn about some of the greatest challenges facing government today and how government systems can be improved.

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Welcoming Laura Hobbelman: A Proven Leader at the Intersection of Human Services, Technology, and Impact

Welcoming Laura Hobbelman: A Proven Leader at the Intersection of Human Services, Technology, and Impact

by CIA Team | May 29, 2025 | Child Care, General

We are excited to welcome Laura Hobbelman to C!A®  as our new Director, Human Services — a role that perfectly aligns with her career-long mission: using technology as a force multiplier for those working to protect and support vulnerable families.  Laura brings more...

Recent Posts

  • ISM – Reno Recommendations from the Locals
  • Social Security at 90: An Enduring Achievement
  • Welcoming Laura Hobbelman: A Proven Leader at the Intersection of Human Services, Technology, and Impact
  • Two Years of STAR Results: How Oklahoma Human Services Improved Agency Efficiency and Customer Experiences
  • Building Resilient Unemployment Systems for Uncertain Times

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