Business Process Redesign Archives

A Capacity Crisis Risks Implementation of Family First

by Sean Toole | Jan 29, 2019 | Business Process Redesign

Family First adjusts IV-E funding so that States can provide more preventive services and reduces funding for residential group homes. It is intended to encourage Agencies to enable more children to remain in the home, and for children that are removed to place them...

CCWIS – A Call to Action to Increase Capacity

by Sean Toole | Jun 16, 2018 | Business Process Redesign

Many states are in the process of developing plans for implementing a Comprehensive Child Welfare Information System (CCWIS). These next-generation systems offer improved integration, connectivity, and reporting capabilities. However, too many of the plans for...

Adaptive Leadership: Streamlining Processes Before Automation

by Blake Shaw | Feb 23, 2018 | Business Process Redesign, Medicaid/Social Safety Net Programs

Adaptive leadership skills are crucial in human services agencies, many of which are still grappling with the tremendous capacity issues brought on by workload increases surrounding the crumbling of the national economy nearly a decade ago and the implementation of...

Never Get Behind Again: Old Thinking Through a New Lens

by Wayne Salter, Blake Shaw | Apr 23, 2017 | Business Process Redesign, Medicaid/Social Safety Net Programs

Always falling behind? Do the long lines, full lobbies, and never-ending stream of new work ever stress you out? Do you feel yourself aging at the very mention of the word “backlog”? You’re not alone. The Great Recession of 2008 forced nationwide budget cuts leaving...

One and Done: The Strategy and Measures You Need to Make Your Call Center Work

by Blake Shaw, Michael Wisehart | Feb 23, 2016 | Business Process Redesign, Medicaid/Social Safety Net Programs

In the face of increased customer demand and decreased resources, many human service agencies have turned to call centers in the hopes of serving more customers at less cost. What these agencies are quickly discovering is that phone centers actually drive up costs...

A TV-Inspired New Year’s Resolution for Improving Government Services

http://www.imdb.com/title/tt0086190/quotes

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