Child Welfare →

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Medicaid, SNAP & Safety Net Programs →

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Transform how the work of government gets done

Using our proven and unique methods, we challenge the government’s status quo. While many focus on tackling symptoms, we focus on underlying problems (which are almost always tied to broken systems) to help you increase your capacity to do all the good our citizens need us to do in this world.

Consulting Solutions

Cutting Edge Technology for Public Sector

We're reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it.

Technology Solutions →

Unleash the power of cutting-edge IT solutions built to help you meet your mission.

Medicaid Express →

A Faster Path to Coverage. A Better Way to Serve.

Insights Engine™ →

Accelerate eligibility decisions for quicker access to benefits

Current™ →

Manage on-site and virtual operations in one seamless solution

Partners for a brighter future

At C!A, we understand how government operates – but we refuse to be bound by convention. We bring bold, innovative thinking that cuts through outdated systems, empowering our clients to redefine how business gets done and achieve real, measurable success.

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About Change & Innovation Agency →

Public servants by experience and at heart, the Change & Innovation Agency (C!A®) team understands firsthand the challenges you and your team face as you work to deliver vital safety-net benefits to individuals, children, and families in need.

Our Team →

Together, we elevate your team to new heights and increase your capacity to do more good.

"I want to give a huge shoutout to our incredible partners at C!A. Thank you for being more than just consultants. You’ve truly become an extension of our team, helping bring our vision to life."

Sondra Shelby, Director of Adult and Family Services, Oklahoma Human Services

Thought Leadership

Learn more about human services innovation through this collection of articles written by our team of change agents

Newsroom

Read the latest news from Change & Innovation Agency

Case Studies

Learn about some of the greatest challenges facing government today and how government systems can be improved.

Change & Innovation Agency
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Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants

Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants

by Peter Brady | Mar 5, 2024 | Business Process Redesign

When I served as Deputy Labor Secretary for the state of Kansas, and now as I work with unemployment insurance (UI) agencies across the country, one of the most prominent and concerning issues facing states that I consistently see is regarding funding. Specifically,...
Ensuring Technology Delivers on its Capacity-building Promise:  Rethinking how Unemployment Insurance Agencies Deliver Benefits

Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits

by Peter Brady | Feb 6, 2024 | Business Process Redesign

In the wake of the pandemic, states administering unemployment insurance (UI) faced a rapid and overwhelming workload due to the wave of customers seeking UI benefits. While the pandemic served as a stress test for agencies to meet demand, it also put a spotlight on...
Go with the Flow: Increase Capacity to Transform Your Child Support Program

Go with the Flow: Increase Capacity to Transform Your Child Support Program

by April Klatt | Aug 2, 2023 | Business Process Redesign

Never has the pressure to improve the program and do good on behalf of the children and families we serve been so intense. This pressure—fueled by increasing demands to improve federal measures and a new-found focus on parental engagement activities—comes at a time...

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  • Two Years of STAR Results: How Oklahoma Human Services Improved Agency Efficiency and Customer Experiences
  • Building Resilient Unemployment Systems for Uncertain Times

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