Child Support
Reclaim your agency’s capacity to do more good.
Leading family-centered child support transformation
Child support has long been one of the nation’s most successful safety-net programs, providing essential support to millions of families. But as family dynamics shift and societal expectations grow, the landscape in which child support has operated for nearly a century is changing – and so must the systems that serve them.
To remain relevant and effectively achieve the outcomes that matter most, child support agencies must transform to meet the evolving needs of modern families. To lead this transformation, it is critical that agencies equip their staff with the skills and capacity to foster parental responsibility, help more parents consistently contribute, and build a system where reliable child support is the norm.
That’s where Change & Innovation Agency (C!A®) comes in. We empower agencies to reimagine child support through a proven, family-centered approach – one that delivers real results for children, families, and the communities they call home.
Results worth celebrating
By rethinking how the work gets done to drive voluntary compliance and improve outcomes, C!A teams have helped child support agencies across the country make positive changes that improve lives. As a result of our partnership, agencies have:
Increased collections
Improved parental engagement
Boosted worker morale and retention
Strengthened compliance and avoided penalties
Improved the accuracy of orders
Solutions tailored to your needs
To successfully create a more family-centered program, child support staff must have the capacity to perform work designed to promote parental responsibility, move more parents to paying status, and increase reliability of child support payments. With limited staffing and budgetary resources, child support programs must often reclaim that staffing capacity from within their existing operation.
Accomplish a range of agency goals and objectives
Redesign business processes to achieve desired outcomes
Our team helps you redesign business processes to align with and support a more modernized, family-centered mission. Using our proven, capacity-building approaches, we work with you and your team to reclaim the staffing capacity needed within your existing operation to successfully implement and sustain the new model and achieve desired outcomes.
Optimize service delivery and workforce productivity at the push of a button with Current™
Current™, C!A’s service delivery platform, helps child support agencies serve as many families as possible with the resources available each day. In one single dashboard, you can see in real time how much work exists across the program, who is working, and how quickly families are being served. Its intelligent work routing functionality – powered by the “Get Next” button – ensures the right work is delivered to the right worker (skillset + availability) at the right time (priority).
Maximize your technology modernization investment
Modernization of legacy systems affords you the opportunity to rethink work that technology ultimately supports. And that’s what our team can help you do. By identifying the ideal business model and processes in advance of investing in a new technology solution, you will maximize your technology investment – ensuring you select the best solution that will support your work and help you provide the best service possible to families when they need you most.
A partner who has been there and knows the work
Our child support team has extensive experience working within and alongside government agencies. We are familiar with the common processes and hurdles that chart the child support landscape and have redesigned critical processes around intake, early engagement, and collections and enforcement. We are also experienced with creating and delivering leadership academies for child support divisions.
What do our clients say?
“Change & Innovation is so comfortable to work with. They know your business. They send in the experts. I’ve seen this with child support. I’ve seen this with my income maintenance staff, and just the appreciation that they bring to the processes. You want timely and accurate benefits going to individuals because they’re here in a time of need, and that’s what our agency is here to do, is to support individuals and to give that excellent customer service that we want to give, and that’s what we strive to do – and Current allows us to do that.”
—Kim Evans, Missouri Family Support Division, Director, Current™ User
We Serve
C!A’s capacity-building solutions for Child Support are currently implemented across five states.
Learn more about our previous and ongoing projects.
Contact our Child Support Practice Team today to discuss how we can help you and your team deliver brighter tomorrows to children and families in need.
Thought Leadership: Child Support
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