Technology Solutions Overview
Our dynamic IT solutions designed specifically for health and human services agencies
C!A and our parent company, Vimo, offer a comprehensive portfolio of technology solutions designed to help health and human services agencies transform their systems to deliver smarter, more responsive care.
As a leading enterprise-grade SaaS provider for HHS modules, Vimo has experience modernizing integrated eligibility systems, safety-net service platforms, and health insurance and child care exchange solutions in states and counties across the country. Our clients have access to a continually growing library of evergreen SaaS products and modules. Among our offerings:
Child Care Exchange:
Child Care Exchange: Vimo’s early childhood data management system is designed to address the critical needs of children and families. Our Child Care Exchange’s user-friendly portals and streamlined business processes help families, child care providers, agency administration, caseworkers, early childhood educators, sponsors, and other key partners form a high-functioning and collaborative child care ecosystem.
ClearPath:
This workflow and workload management suite gives child protective service agencies real-time visibility into open cases and each family’s progress. By consolidating data from multiple systems, ClearPath helps supervisors manage workloads and track each family’s journey, ensuring that no child is overlooked in the progression from intake to safety decision. Social workers receive clear, actionable insights to support timely, high-quality decisions.
Current:
Our cloud-based work management solution gives health and human services agencies real-time visibility into their entire operation. It tracks work as it moves through the organization, identifying backlogs and optimizing staff resources to meet demand. By uniting virtual and onsite workflows across disparate systems, Current ensures secure, up-to-date oversight and keeps work moving efficiently.
Insights Engine:
Our data insights solution accelerates eligibility decisions while reducing costs and easing staff workloads. It enhances automated verifications using both traditional commercial data sources and new, modern data sources to support no-touch determinations, improve coverage continuity, and strengthen program integrity.
Medicaid Express:
Vimo’s enhanced Medicaid eligibility solution promises to expedite eligibility determinations while maintaining high accuracy and enhancing customer service. By utilizing AI-based automation, an opt-in application process, and enhanced data integration, Medicaid Express aims to process 80% or more of customers’ eligibility within 30 minutes or less. The result is a seamless application experience, an increase in overall capacity for staff, a significantly reduced waiting period for customers, and a future-proof solution ready to support changing compliance needs, such as H.R. 1 and the Marketplace Integrity and Affordability (MIA) rule.
SNAP Express:
SNAP Express is designed to deliver measurable improvements in staff productivity, client satisfaction, and overall agency outcomes with modern contact center services, AI-powered quality and capacity services, and scalable processing support. Whether you’re facing backlogs, struggling with error rates, or preparing for increased oversight, SNAP Express equips your agency with what it needs to succeed.
Advanced Technologies
Vimo has a range of other technologies to support clients, including:
Artificial Intelligence (AI): We empower agency professionals with AI tools designed to elevate service and increase capacity. Our AI tools integrate seamlessly into daily operations to provide insights that enhance – not replace – human decision-making. By analyzing data at a scale and speed unattainable by humans alone, AI uncovers patterns that can inform your agency’s business strategies, workflow decisions, and customer interactions. We also are at the forefront of AI security, prioritizing secure, reliable, and equitable AI systems.
Virtual Agents: Our virtual agents provide personalized, 24/7 omnichannel support, ensuring consistent and efficient interactions across all platforms. Powered by Generative AI and a custom Large Language Model, our virtual agents handle high volumes of inquiries with human-like conversation, accurately addressing complex, industry-specific questions across public benefits, child care, child welfare, and adult services.
Robotics Process Automation (RPA): Our RPA boosts efficiency by automating routine tasks, allowing agency staff to focus on more complex cases. It handles repetitive work such as data entry, invoice processing, and basic customer inquiries. In typical eligibility workflows, RPA can verify documents, process renewals, update client data, and send clients reminders about missing information.
Worker Assist
Our reliability-focused worker support solution leverages AI in a conversation-based knowledge engine that supports easy retrieval of policy, procedure, and system manual information. It allows agency workers to quickly and confidently find answers and information to greatly enhance customer service.
Government Powered and Empowered by C!A Tech Solutions
Don’t see your area of interest? We are always expanding our offerings to other areas of government.
Contact us today if you would like to explore making our technology solutions work for you and your agency.
