Child Care
Rethink how your child care agency serves children and families in need.
Reclaiming staff capacity
The child care crisis in the United States affects more than just individual families – it’s also a serious economic issue. Too often overlooked is the critical role child care plays in driving the economy. Access to high-quality, affordable child care fuels job growth, supports better outcomes for children, and boosts productivity in the workplace.
To realize and truly maximize the potential that child care offers, we must create a more modern, robust, customer-focused system that meets the needs of today’s families. Quite simply, it’s time to reimagine child care. But how can you and your team – already facing a staff capacity crisis and struggling to meet demand – find the time to modernize?
That’s where Change & Innovation Agency (C!A®) comes in. Our innovative, one-stop marketplace for child care helps agencies strengthen their support for both families and the child care providers they rely on.
Results worth celebrating
Drawing on our proven, capacity-building methods and SaaS technology solutions, we work with child care agencies to streamline internal processes, reclaim valuable time, and serve families and providers more effectively. Our partners have seen considerable results, including:
- Reducing the average time to process applications and issue benefits by up to 65%
- Increasing the percentage of families receiving benefits on the day of application from 50% to 80%
- Reducing the average wait time in the eligibility call center by 35%
- Achieving administrative efficiencies that save tens of millions of dollars
- Providing benefits to 30% more families despite losing hundreds of staff
- Strengthening compliance and avoiding penalties
- Improving provider licensing and participation
Solutions tailored to your needs
Using our proven, capacity-building approaches and SaaS technology solutions, we help you rethink how the important work of your child care agency gets done – allowing you to reclaim the capacity you need to better and more quickly serve families and providers and improve the outcomes that matter most.
Whether the goal is providing fully integrated systems, enhancing family experiences, increasing provider participation, or improving program accuracy or compliance, we collaborate with you each step of the way to make sure we achieve the results most important to you.
Accomplish a range of agency goals and objectives
Redesign business processes to achieve desired outcomes
Using our proven, capacity-building, business process redesign approach, our team of experts will work with you and your team to create a service delivery model and processes that make sense for today’s agency. By streamlining your processes, you will eliminate unnecessary work that steals precious staff time and, in turn, reclaim staffing capacity within your existing operation, ensuring they have the capacity to perform the agency’s important work and achieve outcomes that matter most.
Optimize service delivery and maximize workforce productivity with the Current™ platform
Current™, C!A’s service delivery platform, helps child support agencies serve as many families and providers as possible each day. In one single dashboard, you can see in real-time how much work exists across the program, who is working, and how quickly families and providers are being served. With its powerful “Get Next” button, the right work is delivered to the right worker at the right time, ensuring they always know what work requires their focus.
Revolutionize management of Child Care with the Child Care Exchange
Our integrated, one-stop marketplace for child care – built using the proven, state-based exchange model that revolutionized public health insurance coverage – helps improve the efficiency of your child care program and provide families with streamlined access to affordable and high-quality child care. In one powerful solution, we unite all of the key capabilities, workflows, and insights needed to help you move your mission forward every day, while elevating and improving the family and provider experience and strengthening program performance and productivity.
A partner who has been there and knows the work
At the heart of C!A’s proficiency in early childhood education lies a profound understanding of the unique needs of families and child care providers. C!A’s team comprises highly experienced government professionals who bridge the gap between policy and practice within child care. Many team members bring hands-on experience from careers in child care centers and backgrounds in early childhood education policy and service delivery. Our involvement with influential organizations such as APHSA further underscores the company’s dedication to shaping the future of child care through technological advancements. We firmly believe in placing families at the forefront of every action when collaborating with states.
We Serve
Our Child Care solutions are currently implemented across five states through C!A’s capacity-building solutions.
Learn more about our previous and ongoing projects.
Act today to deliver a bright future for children and families
Contact our Child Care Practice Team today and let’s discuss how we can help you and your team deliver on child care’s promise and create a bright future for children and families.