We are contrarians who challenge the conventional wisdom on everything from customer satisfaction surveys (suitable for fish wrapping) to performance appraisals (burn them) to any of the continuous improvement fads (six sigma didn’t help Day-Timer invent the Blackberry). Radical improvement comes from radical ideas. Our high-energy workshops change the hearts and minds of the people who need to create the new culture.

CIA are consultants that can help you manage change in three ways:

We value the relationships we have with our clients. When you work with CIA you get a partner – just not a life time partner. Our change agent academy® and many other programs are designed to help you become self-sufficient. We readily share our secrets with your change agents so that you can continually replicate change successfully for years to come.