People support what they help create. This philosophy drives every interaction we have with you. Unlike typical consultants who do a quick fly-by and produce a thick report – we work with your people to generate big ideas and then stick around until they are actually implemented.
CIA consulting projects deliver big results fast. The following are the common consulting projects our clients request:

Focusing on customers

• Conducting focus groups
• Measuring customer satisfaction
• Improving response times to customers
• Integrating services to ease access for customers

Making Strategic Breakthroughs

• Strategic Planning
• Strategic deployment and alignment
• Balanced scorecards
• Strategy maps
• Developing strategic planning processes

Being better, faster, cheaper

• Radical process improvement
• Designing new processes
• Reducing errors, backlogs
• Creating process-level measures

Innovate and create

• New product development
• Idea generation
• Facilitation of complex problems

Measure What Matters

• Balanced Scorecard
• Enterprise-wide measurement systems
• Performance based budgeting
• Measuring customer satisfaction
• Measuring employee satisfaction
• Turning existing measures into actual knowledge

Managing Change

• Designing large-scale change initiatives
• Identifying high-impact projects
• Improving employee satisfaction
• Team development
• Project management
• Communicating and selling change
• Managing the politics of change

Developing Leaders and Change Agents

• Creating leadership profiles
• Developing leadership academies
• Supporting change agents