At the heart of radical improvement is radical thinking. CIA-led workshops and presentations teach dramatically new ways of thinking and then provide the tools that participants can use immediately to start making radical improvements.

We begin each session with three guarantees:

1. you will hear stuff you’ve never heard before
2. you will be entertained
3. you will wish some one else was hearing this as well

Our engaging, hands-on and entertaining workshops are fully customizable and come in varying lengths to fit your needs. Each is available as a full workshop with concepts, tools and application exercises or as shorter executive presentations or keynote speeches.

• Customer centered government
• We don't make widgets
• Surveys are generally suitable for wrapping fish
• Customers don't count sigmas
• Capturing the voice of the customer
• Leading customer satisfaction teams
• Better, faster cheaper
• Leading process improvement teams
• Blow up the box
• 10 Ways to ruin your change initiative
• Navigating the politics of change
• The Change agent academy
• Turning managers into change agents

Watch video clips of Ken Miller's presentations