The Change and Innovation Agency is a firm of change agents who have delivered big results in tough environments. Our people are accomplished consultants and gifted speakers with an intense focus on relationships and results. Our team led by Ken Miller and Blake Shaw, doesn't just have big ideas, we use them to solve big issues like:

  • How can we best organize the resources of a community to fight poverty
  • How can we overcome the barriers that prevent most inner city kids from ever going to college?
  • How can we make government the leader in customer satisfaction?
  • Why can't I see my doctor for three weeks?
  • How do we make a child abuse hotline as responsive and reliable as 911?
  • How can we get unionized workers in psychiatric facilities to say "Thank God it's Monday"
  • Where's my tax refund?
  • How can we bring the radical improvements of manufacturing to the 85% of the workforce that doesn't make widgets?
  • Why is this DMV line so &%$@ long?