The Change and Innovation Agency is a team of award-winning change agents that provide the ideas methods and tools to help organizations radically improve performance. Our clients come to us not for quick fixes or small improvements – but to radically change their culture.

The Change Agent’s Guide to Radical Improvement is Ken Miller’s comprehensive how-to guide for creating change. Packed with over 30 unique tools, it shows you step by step how to run successful projects to improve customer satisfaction, streamline processes, develop innovative new products and solve large problems.

Preview the book and download free tools to help your change initiative.

Check out Ken's new book We Don't Make Widgets: Overcoming the Myths

 That Keep Government From Radically Improving.  Written for senior and middle managers of all levels of government, this book explodes the myths that prevent dramatic improvement in government operations. If you are interested in re-thinking what you do, who you do it for and why, then this is the book for you.  Part of the Governing management series.

As our success stories show, we deliver big change fast through:

Workshops and presentations that transform the way people think

To paraphrase Yogi Berra “95% of change is mental, the other half is physical.” Or as Einstein (a bigger thinker but unrenowned catcher) said “the significant problems we have cannot be solved at the same level of thinking with which we created them.”
We are contrarians who challenge the conventional wisdom on everything from customer satisfaction surveys (suitable for fish wrapping) to performance appraisals (burn them) to any of the continuous improvement fads (six sigma didn’t help Day-Timer invent the Blackberry). Radical improvement comes from radical ideas. Our high-energy workshops change the hearts and minds of the people who need to create the new culture.

Watch video clips of Ken Miller's presentations

Consulting for high impact projects

Most change initiatives suffer from unrealistic scopes and a lack of focus. We cut through initiative proliferation and identify the high impact areas that must be transformed to change the culture. We live by the motto that’s its not important that you do everything well, but that you do the really important things really well. We help identify those really important things and then radically improve them.

Transferring knowledge so clients can become self-sufficient

We value the relationships we have with our clients. When you work with CIA you get a partner – just not a life time partner. Our change agent academy® and many other programs are designed to help you become self-sufficient. We readily share our secrets with your change agents so that you can continually replicate change successfully for years to come.