Take a moment to list the attributes of an ideal leader. How many of those things can you train for? Countless organizations create leadership development programs based on flawed thinking: identify a competency such as “visionary,” train someone to be “visionary,” and then use performance appraisals to evaluate their visionary qualities.

CIA believes this approach is not only ineffective, it’s unfair. The question isn’t what you want people to be, it’s what do you want them to do. The true role of managers is to continuously improve your organization’s systems for the benefit of your customers and employees. We specialize in turning managers into change agents – people with the knowledge, skills and tools to radically improve anything they see. Our Change Agent Academy teaches you how to:

• Diagnose the real issues affecting your organization
• Uncover the criteria for success
• Select and facilitate the best change process
• Generate innovations that dramatically impact your bottom-line
• Navigate the politics of change
• Produce maximum results with minimum effort