Every organization undertakes change initiatives, some more ambitious than others. Unfortunately many of these fail before they even begin, often because they are focused in the wrong place (the organization structure, performance appraisals) or on the wrong people (focusing on internal matters that customers don’t care about). Improving an organization means improving its systems – the processes that produce products for customers to achieve results.

Noted sage Peter Scholtes put it best: “All of the empowered, motivated, teamed-up, self-directed, incentivized, accountable, reengineered, and reinvented people you can muster cannot compensate for a dysfunctional system.” When the system is functioning well, these other things are all just foofaraw. When the system is not functioning well, these things are still only empty, meaningless twaddle.”

CIA helps your change initiative achieve radical results by helping you:

• Identify your destination and the vital systems that will get you there
• Improve those systems by speeding up a process, redesigning a product, or better meeting customer needs